Effective January 23, 2006, certain product and pricing plan names were changed. For a list of these changes, please click here: Product Name Changes

Business Connection

Service Level Agreements

The Verizon Enterprise Solutions VoIP SLA and Voice Quality SLA apply to the VoIP service portion of Business Connection. The Internet Dedicated SLA applies to the Internet Dedicated transport provided with Business Connection.

• Internet Dedicated Services SLA
• Verizon Enterprise Solutions VoIP SLA
• Voice Quality SLA

Data Center Colocation

Service Level Agreements

• Data Center Colocation SLA

DDoS Shield

The Service Level Agreement for DDoS Shield Can Be Found on Verizon's Service Publication and Price Guide at the following Link

• DDoS Shield SLA

IP Application Hosting

Service Level Agreements

• IP Application Hosting SLA

Other Terms and Conditions

• Shared Hosting Service - Customer Web Hosting Obligations

IP VPN Services

Service Level Agreements

• IP VPN Dedicated Services SLA
• IP VPN Remote Services SLA

Internet Dial Services

Service Level Agreements

• Internet Dial Corporate - Corporate Level SLA
• Internet Dial Corporate - Standard Level SLA
• Internet Dial Corporate - Dial Analysis SLA

Software License Agreements

• Software License Agreements

Internet DSL and Internet Cable Services

Service Level Agreements

• Internet DSL and Internet Cable Services SLA

Internet Services

Service Level Agreements

• SLA for Internet Dedicated Services

Fee Schedules

• Network Applications Fee Schedules

Metrics

• Internet Metrics

Managed Network Services

Service Level Agreements

• Managed Network Services SLA

Mobile Workforce Manager

License Agreements

• Mobile Workforce Manager Software License Agreement

Verizon Enterprise Solutions VoIP

Service Level Agreements

• Verizon Enterprise Solutions VoIP SLA
• Voice Quality SLA

Private IP

Service Level Agreements

• Private IP SLA

Metrics

• Private IP Network SLA Statistics

Satellite Services

Service Level Agreements

• Internet Satellite - Enterprise
• Internet Satellite - Office
• Private IP Satellite

Metrics

• VSAT SLA Statistics

Security Services

Service Level Agreements

• Managed Web Content SLA
• Managed E-mail Content SLA
• Managed Intrusion Protection SLA
• Managed PKI for Remote Access SLA
• DOS Defense
• Managed Firewall - Enterprise and Disaster Site Firewall

Web Center

Service Level Agreements

• Web Center SLA