Analyst Report
2025 Connected Retail Experience Study: Mobility is Driving Associate Productivity
Verizon and Cisco have partnered on this multi-year research study to understand the store's digital transformation.
Aug 05, 2026
Customer Success Story
How Cantaloupe Inc. Powers $3.4B in Retail Sales with Verizon IoT Connectivity
Cantaloupe Inc. partnered with Verizon to overcome connectivity dead zones. Using Verizon LTE Cat-M1 IoT SIM cards and the ThingSpace platform, Cantaloupe launched products 50% faster and improved unattended retail operational efficiency.
Aug 04, 2026
Article
Customer Experience vs. Customer Service
Here's a look at the distinctions between customer experience vs. customer service, the technologies involved and why businesses should prioritize CX.
Jul 28, 2026
Article
Customer Experience Strategy: Put Customers First
Learn how to ensure customers are at the core of your customer experience strategy.
Jul 13, 2026
Article
Digital Customer Experience (CX): What CIOs Need to Know
Learn why CIOs need to embrace the digital customer experience at every level of their business strategy to remain competitive. Here’s how they can.
Jul 10, 2026
Article
Retail Customer Experience: How to Keep Pace With Expectations
Discover how to create a robust retail customer experience and how to use advanced technology to help keep up with customer expectations.
Jul 02, 2026
Article
How AI improves the customer experience with the contact center
Businesses are seeing how AI improves the customer experience with automation technologies and secure responses. Learn how contact centers play a role.
Jun 24, 2026
Article
How AI Customer Service Is Enabling Better Interactions
Discover how AI customer service solutions like chatbots, intelligent routing, and interactive voice response improve satisfaction and help provide 24/7 support.
May 19, 2026
Article
Hyper Personalization and Your Customer Experience Strategy
Learn how to weave hyper personalization into your customer experience strategy for better sales results—and happier customers.
May 08, 2026