Registration and User Management
User Roles and Permissions
Verizon offers several options for managing your account online: My Business Wireless is where you can manage your wireless services while My Business Wireline is where you should go to manage your Fios, Internet, and TV services. Your level of access within the online account is determined by your user role. In some cases, accounts or lines must also be associated with your user ID for you to be able to view them and their associated information. If you can’t see a specific report or feature, you may need to change your access. Below, you can see exactly what actions each role can take and which information each role can view.
In both portals, users in any role can access their profile, change their password and access support resources. If you are looking for Verizon Enterprise Center online account management support, visit www.verizon.com/business/support/vec/
My Business Wireless
Please note when creating new lines or accounts: If users have access to all accounts and lines, they automatically inherit access to new accounts and lines. If a user doesn’t have access to all accounts or lines, the Primary Contact or an Administrator will have to manually add them to new accounts or lines. A Primary Contact or Administrator must also manually remove permissions if a user should not see a new account or line.
Primary Contact – Users with this role are responsible for creating user IDs and granting access to My Business Wireless users within your organization, and have access to all My Business Wireless functionality.
Administrator – Users with this role can also create user IDs, grant access to My Business Wireless users within your organization, and access all My Business Wireless functionality. There can be multiple administrators, but only one Primary Contact.
Analyst — Users with this role have access to most My Business Wireless functionality, but can’t create or edit users; assign users to billing accounts, mobile numbers or company structures; or create or modify company structures.
End User — This role allows users to manage their own line upto 3 in both My Business Wireless online and the My Verizon for Business app. End Users can perform a limited number of transactions, but can’t view details about other lines or aspects of the company account, or transact on behalf of the company.
Custom roles: Allowing administrators to define specific permissions for end users and Account managers , ensuring they only access necessary functions. Admins can create custom roles by naming them, setting permissions, and applying them to users.