Report
AI for better CX. How brands can crack the code.
We surveyed senior business executives and consumers to find out what kind of impact AI is having on CX. We learned that brands are actively developing CX use cases for AI, and they see it paying off for them in areas such as personalization, customer support and overall customer loyalty. But it's not all good news. Find out what’s working, what isn’t, and how brands can bridge the gap between intention and impact.
Jun 24, 2025
Infographic
AI for better CX: How brands can crack the code
Artificial intelligence (AI) is playing a bigger role in customer experiences (CX) than ever before. But is the technology moving the needle in the right direction? In Verizon’s fifth CX Annual Insights report, we surveyed 5,000 consumers and 500 executives in seven countries to find out. Here’s what we discovered.
Jun 16, 2025
White Paper
How Connected Experiences Improve Constituent Services
Verizon enhances state and local government operations through smart technology, secure networks, and digital transformation, improving constituent services and operational efficiency.
May 07, 2025
Department of Commerce Enterprise Infrastructure Solutions
Explore approved Enterprise Infrastructure Solutions (EIS) from Verizon for the Department of Commerce. Discover solutions like unified communications, web conferencing, virtual private networks and more.
Nov 10, 2023