Account Maintenance and Management
Manage plans
My Business Wireless plans
Verizon offers a variety of wireless plans to choose from.
To maintain consistent communication for your business and avoid overages, it’s important that you make sure you have the correct plan(s) assigned to your account.
To Change Plans for your business lines, follow these steps within the My Business Wireless portal:
From the Main Menu, go to Manage > Plans > Change Plans.
Check the box next to the desired lines for one or more account number and click on Next : Plan Selection.
On the Plan Selection page view the recommended for you Plan, Active Plans, More Plans tab
Select Plan:
Single Line : Click Select on the plan tile.
Multiple Lines : Click Select on the plan tile, then use the toggles to adjust settings for each individual line and Confirm the changes.
Click the Price breakdown link to see a summary, then click Next : To Review and Submit.
Verify all details and choose the effective date for the change.
Add Notifications (Optional): To send order updates to others, click Add another email address. The manager approval email will be displayed in the next section if required.
Click Submit to finalize the request.
You can click Service history to track your order status.
To change your plan on more that 100 lines at a time while logged in to My Business Wireless:
- Click Manage > Account > View wireless numbers
- Click I want to … Manage plans (100 lines max)
- Click Download bulk template next to “Working with more than 99 lines?
- Click Download Bulk template in the Change Plan section to get the Calling Plan Change template (the template will be used to let you change multiple numbers on the same plan)
- Select applicable accounts and click Generate Template or click Download blank template
- Open the template, Click Enable Edit and enter an “X” in the Update Information column for every line you want to change plans on, then save Template
- Click Upload bulk template
- Check the box to agree to the Terms & Conditions and click Continue
- Choose File to retrieve the completed template from your computer
- Click Validate and submit
- Select a new plan for the lines you want to change and click Continue
- Review your changes and click Submit
You will get a confirmation number and email for your records.
My Business Wireline plans
Business wireline customers can upgrade their internet speed while logged in to My Business Wireline:
- View your current speed on your Plan Card
- Click the Upgrade option on the Plan Card
- Follow the directions in the order workflow to upgrade your speed
If your service is part of a bundle or you want to make any other changes to your plan, you’ll need to contact Verizon at 1.800.837.4966 or Chat with us online.